Use cases
Healthcare
Banks
Healthcare
The problem
Maria got tired waiting in queues all her life! Calling a hospital to ask for information, book an appointment, or just talk to a doctor often leads to busy lines and impatient callers. Not to mention possible human errors when multiple and simultaneous calls occur. So, many hospitals trying to find a way to automate their call centers.
Analysis of the problem
The real problem is call centers are becoming more and more difficult to handle when your customer base is growing and with the human factor involved.
This occurs as customers:
Demand immediate support when needed.
Often complain that dealing with a call center is not a very pleasant experience.
Routee's Solution
A call center requires a great deal of flexibility due to an often-shifting workload and the issue of high employee turnover. Routee is aware that customer experience is a great asset for a company and provides Cloud IVR solution. With Cloud IVR Maria won’t waste time on busy lines! Maria now can call to your business, press a single button (“For secretary’s office press 1, for Appointments press 2, for Information press 3” etc.) end connect with the appropriate employ without her waiting in line. Organize, handle and help customers with Cloud IVR.
You need a platform that can:
Can reduce your need for human agents
Redirects calls to the correct agent
Can cover any huge incoming call volume
Automates your call center
Routee can
Speed up calling center procedures and improve customer experience
Organize your calls and connect users to the appropriate line
Facilitate calling center employees with automatic procedures
Reduce your expenses