Use cases
Healthcare
Banks
Healthcare
The problem
Τhe intense rhythms of daily life force people to want to fulfill their obligations as soon as possible. Sometimes, people even forget what do they had to do. Private hospitals are trying to find to find a way in order to remind their clients about either upcoming appointments, or about results of examinations or just to update them about changes on date or time of scheduled appointments.
Analysis of the problem
The real problem is that when hospitals have to deal with a huge amount of calls it is likely that mistakes may occur, especially when the human factor involved. Furthermore, as your clients’ data base getting bigger, so does the need for more employees.
This occurs as customers:
Demand immediate support when needed.
Often complain that dealing with a call center is not a very pleasant experience.
Routee’s Solution
A call center requires a great deal of flexibility due to an often-shifting workload and the issue of high employee turnover. Routee is aware that customer experience is a great asset for a company and provides Push Notification. With Mobile Push Notification your clients won’t forget critical appointments, or they will be informed about changes on time. You can send Push Notification automatically, every time that you make a change to your data base, so you won’t have to call your clients one by one.
You need a platform that can:
Can reduce your need for human agents
Can cover any amount of push notifications
Integrate with your system easily
Provides instant communication when needed
Routee can
Organize your communication
Provide automatic procedures
Reduce your expenses