Use cases
Transportation
Banks
Transportation
The problem
Airflies is a reputed company which tries to find a new way to service its clients. The commercial director proposed to create a new app, in which a customer could book a flight, be updated for flight details or be informed about his bonus status. But the core problem is that this kind of app requires internet connection. So, what if a customer cannot be connected to the internet?
Analysis of the problem
The majority of mobile users are not always able to connect to the internet. So, creating an app demands internet connection won’t be a good idea as it won’t attract users.
This
occurs as users:
Won’t always have access to internet.
Would like to use text messages in order to book flights or just learn details.
Routee's Solution
With Routee’s Google RCS, a client can pick up the phone and send a message to Airflies to request information about his flight, book or change a flight or find the nearest Airflies’ office. He immediately receives a response which includes an interactive flight calendar, where he can state the exact time he wants to travel or the map with the office’s location.
You need a platform that can:
Increase customer loyalty
Improve customer relationships
Provide your customers with interactive means of communication
Routee can determine
Hide the real caller ID of every user.
Create loyal customers by providing unique customer experience.
Provide you with very simple and cost-effective solutions opposed to complex segmentation procedures.