Use cases
Software Companies
Banks
Software Companies
The problem
Helen faces a connectivity problem and she is having difficulty contacting the support department of her internet provider. She tries to call the company and all she can hear is an automatic robo-message that doesn’t help her at all. She needs to get in touch with a real person immediately, without having to search furthermore, as she lacks time.
Analysis of the problem
The real problem is that services that provide support need to modernize the way they communicate with customers. Call centers consume time and money, without actually solving any problem due to call center traffic.
This occurs as your customers:
Lack of patience and want their problems solved
Want to speak with actual humans and not robots
Are unsatisfied when they have in mind how hard is to get any help.
Routee's Solution
Routee’s collaboration with Viber and WhatsApp messaging app, allows customers to initiate in-depth conversations with rich media in order for support agents to improve troubleshooting and shorten ticket lifespans. We make support a quick and instant procedure!
You need a platform that:
Delivers requests in real-time with reliability.
Automatically learns the behavior of your consumers (machine learning).
Measures the results of your communication.
Improves a business’s internal procedures and therefore customer satisfaction.
Routee can
Provide support via fast communication channels reducing call center queues.
Guarantee instant message delivery and speed that will surprise your customers.