Provide a seamless customer communication experience with Cloud IVR
Integrate tailored and efficient automation in your business to elevate customer communications and drive brand loyalty. Improve the flow of your Call Forwarding services with a cost-effective and feature-rich software solution.
Try our Call Forwarding Service
Route calls to the most appropriate channel for your customers and forward inquiries to the right agent through a stress-free and automated process.
Produce accurate call analysis and customer feedback data to assess and maximize the performance of your call center.
Create unique self-service experiences for your customers through automated and feature-rich cloud IVR services.
Service Highlights
Speech recognition
Guide your customer interactions through our Cloud IVR services. Turn speech into text and determine the ideal automated route for their call.
Understanding
Analyze open-ended text using Artificial Intelligence for natural language processing. Benefit from advanced automated features that are seamlessly integrated into the Routee API.
Human-sounding speech
Turn your company greetings and information readouts into speech. Our Routee API speech engine sounds unmistakably human.
Custom menus
Build efficient self-service workflows for your customers with our custom tools and menus. Create relaxing user experiences that can inspire trust and loyalty to your brand.
Visual IVR
Allow authorized staff in your organization to edit and customize your call center menus and flows with simple drag-and-drop tools that are intuitive to use and easy to master.
Multilingual capabilities
Choose from a selection of 16 languages and popular dialects to localize your phone menus. Routee enables you to add new features or even tweak existing ones to your liking.
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IVR Use Cases
Healthcare
Hospital IVR numbers greet callers with pre-recorded messages or text-to-speech responses and present a menu of self-service options. Callers are then guided to their selected option and talk to the relevant medical specialist, doctor and practitioner. Seeking further information or booking an appointment at the time of their choosing has never been easier with IVR systems.
Education
Schools can benefit greatly from an IVR system. Such advanced automations can understand the context of a query and instantly direct a call to the right department. In this way educational institutions save time and money while improving their customer service and overall responsiveness.
Media
TV and radio stations can use IVRs to offer callers a simple and intuitive way to access self-service options along with the option to be connected to a live agent. The intelligence that is built into Routee IVR guarantees that regardless of the call volume, the system can always handle each and every call accurately and cost-effectively.
It's easy to get started!
Gain with Routee
Ease of use
Provide customers with an easy and efficient way to speak to the right department or a live agent. Save time and reduce caller frustration.
Reduced costs
Reduce agent call volume, workforce costs and overall cost-per-call by automating all inbound and outbound transactions and processes.
Improved lead conversion
Using IVR is an effective way to enhance your customer communications and gain from higher conversion rates.
Comprehensive customer profiles
The data your business collects from its IVR services is the foundation you can use to build 360-degree marketing profiles for each one of your customers.
Routee differences
Increase engagement
& feedback
Multilingual
capabilities
24/7
support
Artificial Intelligence
AMD Telecom
Powered by one of the world leaders in connected technology, Routee uses AMD Telecom to ensure your business has robust, reliable and scalable automated marketing services you can trust and count on day-after-day.